Subscription details

Can I pause or cancel a membership?

Yes, of course. You can pause or cancel a membership any time you want in the customer portal, as seen in the screenshot below.
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your membership if you create an account in your shop.

How can I skip or reschedule a charge?

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Can I add products to my membership?

Of course. You can add products to your membership in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your membership.

What happens if the payment can't be processed?

If the membership can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.